Capabilities of Moser Core Technology
Modern Solution Architecture and Automation
Connectivity Management
System Administration (On-premise & Cloud)
Operational Support
Middleware Administration & Development
Technology Support (words for Tiers)
Virtual CIO/CTO Services
Our Process:
We Currently Serve Our Clients Via Three Modes:
Consultancy Services
Professional Services
Managed Services
IT SUPPORT TIERS TYPES OF IT SUPPORT BY LEVEL
Self Help
FAQs, product documentation, blog posts, service manuals, etc.
Service Desk
Support for basic
issues, known specialized problems, and technical service requests
Technical Support
Incidents needing specialized technical knowledge and experience
Expert Support
The highest technical resources are accessed for incident resolution
Outside Support
Preferred vendors/ partners from outside
the organization provide support